For additional questions regarding transportation services, contact customer service at (847) 364-7223 option 3.

Riders must be certified by the Regional Transportation Authority (RTA) in order to ride ADA Paratransit. To apply for ADA Paratransit, call the RTA's ADA Paratransit Certification program at 312-663-HELP (4357) between 8:30 am and 5:00 pm, Monday through Friday, to request an application. Applications are available in regular or large print English, regular print Spanish, in Braille or on audiotape.

Once you have filled out as much of the application as you can, call the RTA's ADA Paratransit Certification program at 312-663-HELP (4357) to schedule an in-person interview at one of our five Interview and Assessment sites. If needed, we will provide transportation to the interview and the services of an American Sign Language or Spanish interpreter at no charge. Please bring the completed application and a photo ID with you to the interview. You may also bring additional information about your disability or health condition, but this is not required.

During the interview, we will review your application form and if necessary, help you complete it. We will also discuss with you your travel abilities and limitations in more detail. You may be asked to take a "mock" bus trip. This will take about 30 to 45 minutes and will give us a better idea of your travel abilities and limitations. Please dress for the weather as you may be asked to go outside.

A decision will be made on your application within 21 days of the completion of the interview and assessment. If a decision is not made within 21 days, we will provide you with ADA Paratransit service until a final decision is made. You will be notified of your eligibility by letter.

If you are determined to be eligible for ADA Paratransit for some or all of your trips, you will receive a Certification Letter, a Customer Guide with information about how to use the service and a photo ID card.